POLICIES & SHIPPING & RETURNS

Thank you for browsing our arabellastore.com. We appreciate you!

OUR GOAL IS FOR EVERY CUSTOMER TO FEEL INFORMED AND CONFIDENT IN THEIR SHOPPING EXPERIENCE WITH US. WE STRIVE FOR FULL TRANSPARANCY. TO AVOID MISUNDERSTANDING, SURPRISES OR DISAPPOINTMENTS IT IS ESSENTIAL TO BE INFORMED. CUSTOMERS ARE ENCOURAGE TO TAKE THE TIME TO READ THROUGH OUR POLICIES and THE "FAQs" PAGE FOR INFORMATION BEFORE PLACING YOUR ORDER. BY PLACING AN ORDER THE CUSTOMER IS AGREEING TO ALL OF OUR STORE POLICIES. Every online seller and business has their own unique policies. We understand that this looks like a lot and we also know it is for your benefit.

By clicking the Place My Order button on the checkout page, you are also agreeing to all of our online policies for purchases and returns as well as our terms of service and disclosures which is considered a contract. Only adults over 18 years old are permitted to make a purchase at arabellastore.com.

You'll find the following items addressed on this page:

• When will I receive my order
• Communication Time Frames
• I have received my order and have
  a question/concern
• Returns Policy
• Ways To Ship Back To Us
  
• Sale Items Returns
• Gift Returns
• Final Sale Returns
• Restocking Fee Charge For Returns
• Cancellations
• Shipment Refusal
• Damaged Shipments
• Shipping Policy
• Shipping Rates - "Free Shipping" Details & Restrictions
• Additional Freight Charges
• When Will I Receive My Refund
• Arabellastore.com Customer Access
  
• Why Do You Cap Orders at $400
  
• What Is A Chargeback
• Chargeback Warnings
• Warnings To Dishonest Buyers, ie: Shipping Claims

 

WHEN WILL I RECEIVE MY ORDER

! Please double check the address information that you have entered for checkout. If a customer has made an error filling out address information, often the Post Office's verify program will catch that and we will contact you via the email that you provided to obtain the correct address. Should your shipment be accepted by the Post Office, and you do not receive it due to incorrect address information entered by you, the customer, not arabellastore.com is responsible.  In the event the Post Office determines that the package is "undeliverable" and ships it back to us, we will contact you for your further instructions. If you choose to have the order re-sent to the correct address, you will be charged for another postage fee. If you choose to cancel the order, we will refund your purchase after verifying that the payment to arabellastore.com has cleared, less the shipping fee. We hold such returned packages until we hear back from the customer for a maximum of 20 days. Should the customer fail to respond, we will process as a regular refund. In the event that the package is left at an address that was incorrectly entered by the customer on our checkout page, even if your name is correct on the postal label (USPS generally does not use the name as the determination for delivery), neither arabellastore.com or the USPS will accept financial responsibility. It will not be considered a lost or stolen package as both arabellastore.com and the USPS acted in good faith. Please make sure that your address information is correct as we want you to be happy with your purchase!   

We process orders Monday - Friday 10am - 4pm PST. We are closed for all traditional and federal holidays. Incoming orders are generally processed within 72 business hours. If there is any delay, we will send an email to you at your provided email address and inform you of such. You will have the option at that time to cancel your order for a full refund to your method of payment. We are unable to fulfill requests for faster processing or expedited shipping methods. We ship using USPS Priority Mail. Priority mail is faster than First Class however, the USPS no longer guarantees a specific time frame for delivery. You will be provided a tracking number once we ship.

By clicking the Place My Order button you understand and are agreeing to these policies.

Communication Time Frames

We attempt to respond to a customer's email within 24 - 48 business hours. Business hours are Monday - Friday 10 am - 4 pm PT. We are closed for communications and returns on Saturdays and Sundays. (Orders may be placed 24/7 online.) Please do not be in a rush! We are a small family website and appreciate customer patience. In the event that a customer does not receive communication from us, sometimes there could be a mix-up, after 48 business hours, please email us again and mark 'important'. You will hear from us. Having written records of communications provides the best level of accuracy for mutual understanding. For this reason, we do not offer telephone contact. Contact us at arabellaconnect@gmail.com.

By clicking the Place My Order button you understand and are agreeing to these policies.

 

I Have Received My Order And Have A Question or Concern

Please email us at arabellaconnect@gmail.com with any of your order questions or concerns. 

IMPORTANT!  We require any customer to contact us at arabellaconnect@gmail.com with any concern or problem and allow 48 business hours (M - F) for arabellastore.com to respond. We further require reasonable time up to 5 business days to provide assistance, any correction we agree is due the customer, information, explanation, or agreeable resolution. If a customer concern is a result of failing to read and agree to any and all of the arabellastore.com policies before they place an order, we may not be in a position to accommodate a customer's expectation. 

By clicking the Place My Order button you understand and are agreeing to this policy.

 

RETURNS POLICY

Our goal is for every customer to feel that they are respected, valued and treated fairly.  Because we are a small online clothing site, our return policy time-line is more restrictive than the large online warehouses and chain stores.  We require all returns to be shipped back to us with tracking numbers within 15 days of the date the package is delivered. Once shipped, please email us at arabellaconnect@gmail.com with the tracking number. We appreciate your understanding and cooperation with our policies. 

We always want you to be happy with your purchase from arabellastore.com.  If the item or items you have ordered do not meet your needs or expectations, we will promptly process your return after our inspection process which may take up to 3 business days.* (*Please read all return requirements).  Email us at arabellaconnect@gmail.com for a “Return Authorization” number being sure to include your Order Number found on the packing slip.  When possible, please return the merchandise in the packaging and box it was shipped. 

We will only accept return items that are in new, unused, unaltered, smoke and odor free, free of pet and human hair, makeup markings, stains, dirt or dust, unwashed or in any condition that is not the same as it was shipped.  We reserve the right to refuse or limit returns without an original packing slip or receipt. Items in violation of our return standards and policies will not be refunded. It will be up to the customer to pay our invoice for another shipping fee to return the item(s) back to them. 

At our discretion, returned items that require professional laundering due to a failure to meet our return standards will be charged up to $10.00 per item cleaning fee which will be deducted from any refund that may be issued. Items that will require professional cleaning costing us more than $10.00 will be returned to the customer as an unacceptable return.

We reserve the right to cancel orders placed by customers who have a history of excessive returns. We reserve the right to make such decisions on a case by case basis.

*items that have had their tags removed or altered in their attachment are assumed to be used.  We do not accept returns on used items.*

Arabellastore.com does not offer original shipping refunds for returned items. 

Arabellastore.com does not offer free returns, nor do we reimburse return shipping costs incurred by the customer. 

We refuse any package shipped by a customer as Postage Due. Refused packages will either be shipped back to the customer by the USPS at the customers own expense or will be held at the post office 'breifly' until contacted by the customer for instructions. REFUNDS ARE NOT ISSUED FOR ITEMS RETURNED TO ARABELLASTORE.COM AS "POSTAGE DUE".

We are unable to refund shipping fees in the event the customer's package was stolen after being delivered. 

 

RETURNING ITEMS SENT TO A CUSTOMER WITH OUR "FREE SHIPPING" PROGRAM:

!***Returns of items that qualified for our "free shipping" policy, (based on the dollar amount of purchases) will be credited back to the method of payment LESS the actual cost for arabellastore.com to ship that item(s) to the customer. We will pro-rate individual items from a multiple item order based on weight and ship to location. If the entire order is returned to us, the total cost to ship those items (shown on the shipping label) will be deducted from any qualified refund. ***! 

Some of our items are not returnable. Items found in the Vintage and Fabrics categories are not returnable. 

If a customer returns an item that does not meet our stated return policy, the customer is responsible for the turn around shipping charges back to the original ship to address.  

• Returns must be sent back to Arabella within 15 days of receiving the merchandise.
• Accurate tracking numbers must be provided to us by email at arabellaconnect@gmail.com once the package has been shipped. Be sure to include the USPS verified weight of the return on the package including flat rate boxes.
• All items returned must meet our return policy conditions. See statement above.
• Include your packing slip with your return.  Indicate the reason for return and any added instructions.
• We WILL NOT accept postage due returns. All postage due packages will be refused and returned to the customer at their own expense.

  To ship back to us:

• Include a copy of your invoice and enclose with the return.  All standard return policies apply.
• Address the return to:  

                                 Arabella – Returns
                                 825 Queen Street
                                 Bellingham, WA 98229

• Write the assigned RA # on the outside of the package
• Send from your chosen shipping method.  Keep proof of your receipt and we recommend insuring the return as we are not responsible for any loss.
• MAKE SURE THAT THE WEIGHT MEASUREMENT FOR THE PACKAGE TAKEN BY THE SHIPPER IS VISIBLE ON THE SHIPPING LABEL.  IF A CUSTOMER IS RETURNING AN ITEM (S) USING FLAT RATE SHIPPING BOXES, THE POST OFFICE CLERK MUST WEIGH AND WRITE THE WEIGHT ON THE PACKAGE WITH THE OFFICIAL USPS WEIGHT STAMP.

Please feel free to contact us at arabellaconnect@gmail.com with any questions that you may have regarding any of our policies and conditions. 

We do not issue any type of 'store credit'.  Returns that meet our return policies will be refunded to the original method of payment.

***Effective 4/1/23 all returns will be assessed a 6% restocking fee. Please read why we do this under re-stocking fee.***

By clicking the Place My Order button you understand and are agreeing to all of these return policies.

EXCHANGES:

We are unable to facilitate "exchanges" of items. Should a customer wish to have a different color, size, or style from an item that has been purchased, the original item must be sent back as a standard return. The customer will need to order the preferred item as a separate purchase. 

If a customer requests, we will do our best to set aside an item (if available) that they want to "exchange" for 3 business days. If no order is placed within that time frame, the item will be returned to our inventory.

By clicking the Place My Order button you understand and are agreeing to this policy.

 

SALE ITEM RETURNS

 Sale items are returnable. See standard return policies.

 

GIFT ITEMS & RETURNS

Gift recipients are encouraged to read our return policies 

Customers who have received an item from arabellastore.com as a gift: gift returns will receive a Gift Return Promo Code in the amount of the original purchase price or current sale price.  Shipping charges are not refundable. All arabellastore.com return policies apply. Items that were purchased far outside of our return timeline policy will not be eligible for a gift return. When we are able to confirm that an item has actually come from a sale from arabellastore.com, the customer will be informed as such. We do not accept returns on items that we did not sell.

Gift recipients should email arabellaconnect@gmail.com to start the return process. Once the item is received and meets our return policy, the gift recipient will receive a Gift Return Promo Code (aka gift card) by email from us. We do not offer monetary refunds for gift returns. We do not place an expiration date on Gift Promo Codes. We do suggest that you make an effort to use the code sooner than later so that you don't forget about it or our website ceases operation.

By clicking the Place My Order button you understand and are agreeing to this policy.

 

ITEMS LISTED AS FINAL SALE

All items marked “Final Sale” on the product information page are exempt from our standard return policy.  Final Sale items are NOT eligible for refund. Generally items found in the “Vintage”, “Antique”, “Collectibles” and “Fabrics” categories will be described as Final Sale.

By clicking the Place My Order button you understand and are agreeing to this restriction.

 

RESTOCKING FEE CHARGE FOR RETURNS

Effective 4/1/2023 we will assess all returns a 6% re-stocking fee. 

WHY? With every order a customer places, we pay a 3% or higher fee to the payment processors. We accept this as a cost of doing business. When a customer returns an item, we are not reimbursed by the payment processors for the percentage fee we pay them.  Additionally, while we do not offer 'free shipping' we do supplement nearly every shipment by up to 50% of the actual shipping cost.

Most retailers and sellers simply raise their prices across the board to cover these costs. We have decided not to do this as it ultimately penalizes every customer who makes a purchase. You will notice many of our items are priced well below the MSRP in an effort to provide beautiful items at a reasonable cost. However in order to prevent ongoing losses to us due to returns, we feel the fairest solution is to recoup a portion of those losses by way of a restocking fee.

We attempt to include as much item information on each description page including measurements, colors, fabrics, care of the item, etc. We hope that a buyer will feel as confident as possible when purchasing online. Understanding your own body and measurements and fit preferences will make the process of purchasing much easier. We are here M -F to try to answer any additional questions that you may have about an item.

By clicking on the Place My Order button you are agreeing to this policy.

 

CANCELLATIONS 

Once an order has been shipped, we are not able to accept a cancellation request.  Customers are welcome to email us to verify shipment.  If the items are still at our warehouse, we will make an effort to cancel per the customer’s request. 

By clicking the Place My Order button you understand and are agreeing to this restriction.

 

SHIPMENT REFUSAL

If a customer refuses to accept a shipped order, a 25% fee or $20.00 (whichever amount is greater) will be deducted from any refund given on said refused shipment. Arabellastore.com is not responsible for any “refused” packages which may be lost or damaged after the package has been refused.  We advise following our standard return policy if you have changed your mind about your order.  All standard return policies apply.

By clicking the Place My Order button you understand and are agreeing to this restriction.

 

DAMAGED SHIPMENTS 

We carefully package and box our items so that your order arrives in excellent condition (recorded with CCTV).  If you receive a delivery that appears damaged which may have caused a defect to the merchandise,  do not dispose of the original packing materials.  If possible, take a photo of the shipment as it appeared when you received it and opened it.  Document the damage and contact the shipper.  You may need to make a formal claim with the shipper for reimbursement.  Please contact the shipper as soon as possible by telephone or on their Web site. 

If a package is badly dented or torn and you choose to refuse it, have the delivery person verify in writing that they agree that the package appears to be damaged and that you have refused to accept it. Be sure to keep this receipt, it might be required to process a claim with the shipper or us.  In this case, you would not be charged a refusal/restocking fee.  Arabella will assist with your claim for shipping reimbursement from the shipper.

We have been selling women's apparel for more than 20 years and receive shipments almost daily from all of the standard shipping companies.  The number of damaged boxes/packages we have received during that time frame is less than 5.  In only once case, the items shipped were actually damaged.  The likelihood of receiving a shipment that causes damage to your order is minimal.

Email us at arabellaconnect@gmail.com regarding delivery issues.

By clicking the Place My Order button you understand and are agreeing to this policy.

 

SHIPPING POLICY

We are not financially able to offer free shipping. Please know that in nearly every instance, we supplement the cost of shipping to our customers as shipping fees are higher than the amount the buyer pays.

Arabella ships USPS Priority Mail exclusively.  In stock items will ship within 4 business days.  In years past the USPS offered 2 - 3 day Priority Mail guarantees. They no longer offer that assurance.  We cannot offer expedited/overnight shipping. We do not ship through UPS or FedEx at this time.  

You will be notified when your package ships and provided the USPS tracking number.  You may track your package by logging on to USPS.com. We recommend that customers track their package so that they may be looking for it on the day it is to be delivered. Customers might avoid package theft if the are able to retreive their delivery swiftly.

Orders to Alaska and Hawaii, excluding freight items, will be charged an additional $7.95.  We are not able to ship to PO Boxes in Alaska or Hawaii.

Customers must email us regarding shipping fees on merchandise designated “subject to additional freight charges” in the product description.   Typically this will be the case for Vintage & Antique lighting, tapestries, china, fragile collectibles, etc.

Currently, we do not offer International shipping.

If we experience unforeseen delays in processing or shipping your order, we will notify you via email. You will have the opportunity at that time to cancel your order and receive a full refund or extend our typical shipping time frame.

By clicking the Place My Order button you understand and are agreeing to these policies. 

PROCESSING & SHIPPING CHARGES

 

Shipping Fees
Order total :	Add
Under $30.00	$4.95
$30.01 to $75.00	$8.95
$75.01 to $150.00	$10.95
$150.01 to $250.00	$12.95
$250.01 to $400.00	*** "FREE"***
SINGLE ORDERS ARE LIMITED TO A $400 MAXIMUM PER CUSTOMER DURING A 30 DAY PERIOD.	SEE "FREE SHIPPING" POLICIES FOR RESTRICTIONS

 

"FREE SHIPPING OFFER" - Orders over $250 will qualify for free shipping. Please see our shipping policy and return details. Items returned by customers who received "Free Shipping" will have the actual cost of shipping of that item or items by arabellastore.com deducted from any qualifying refund. The total cost of shipping and insurance to a customer will be deducted from any qualifying refund if all of the items are returned. In no event will a deduction for shipping fees exceed the amount arabellastore.com paid the USPS for shipping and insurance for that purchase.

By clicking the Place My Order button you understand and are agreeing to these policies.

 

ADDITIONAL FREIGHT SURCHARGES

Many of our Home Goods, Vintage and Antique items are oversized and fragile and will require special packing or crating.  Often these packages will be heavy.  For this reason, we indicate on the products listing page when an item will require additional shipping fees. Customers should email us with their location for a shipping estimate.

These items are listed as online only on the product information page.  As an exception to our stated policy, we will provide customers with the option for free local pickup (oversized items only).  Actual packaging charges will still apply, however there would be no shipping fees for pickup Vintage, Antique and other collectibles will still be Final Sale as indicated on the product description page.

Customers may email us to inquire about freight surcharge items.  We recommend that customers add insurance to these packages.  We will package and ship according to shipper’s guidelines. In some cases customers will be responsible for making their own arrangements for shipping large items. We will do our best to provide names of possible shippers however we accept no responsibility for their services.

Customers will be directed to a dedicated consent page, granting permission for these additional packaging and shipping charges.  Freight shipments will have a 48 hour cancellation option.  After that time, the order may not be cancelled or stopped.  Email us with any questions about an item prior to purchase.

Delivery times will be different than our standard delivery schedule.  We will provide you with the shipper’s contact information and estimated date of delivery by a confirmation email.  We will need to provide the shipper with your email address and phone contact for items which require a signature at delivery. 

By clicking the Place My Order button you understand and are agreeing to these policies.

 

 

What happens if my package does not arrive?

 

Please contact us at arabellastore.com and we will assist you as best we can. If there is not adequate information on USPS.com with your tracking information, we will contact the USPS with an inquiry. 

 

In the event that a customer has not received a package from us that the USPS has indicated as "delivered", that customer may be the victim of "porch theft" or more rarely a mis-delivered package by the USPS. 

 

Arabellastore.com has no ability or responsibility to investigate this type of problem with the USPS. The recourse for the customer is: file a police report for a possible stolen package, or file a report with your local Post Office. If you wish to claim insurance reimbursement from the Post Office, (all packages from us will carry some amount of insurance provided by the USPS) you will be required to complete a lost package claim with USPS. If you suspect that a package has been delivered to another person or address, you will need to make your case with your local Post Office. Arabellastore.com is not responsible for mis-delivered packages by the USPS. The USPS insurance will not cover theft of delivered items. The USPS is a Federal Agency. Making false missing package claims is a crime.

 

Once the USPS confirms tracking delivery, arabellastore.com is released from any further delivery responsibility.

 

By clicking the Place My Order button you understand and are agreeing to these policies.

 

 

When Will I Receive My Refund

Upon receiving a return it may take up to 72 business hours to process and inspect said return. If the return meets the conditions of arabellastore.com return policies as stated above, we will attempt to issue a refund within 24 business hours of inspection approval. If deductions are to be make for necessary cleaning of any returned item we will email the customer to show the calculated refund amount.

If deductions are to be made per our "free shipping" policy, a calculated deduction will be made base on item weight and customer location using the USPS schedule. Should all items be returned, the total cost of insurance and shipping will be deducted from the return as stated in our policy.  Refunds are not issued if our Return Policy is not met for the item(s).

Once we issue a refund from our end, we will notify the customer. We encourage customers to watch for that refund on their account. Please note that your credit card bank or PayPal is totally in control of when they actually apply that refund to your account balance. Usually 3-5 days is the norm. While we have no influence in this area, please feel free to contact us if you have any questions or concerns. We will try to respond within 24 business hours. We want to help if we can.

By clicking the Place My Order button you understand and are agreeing to these policies.

 

What Is A "Chargeback"

A chargeback is a protection provided to a consumer who is a victim of fraud or theft or an unresolved financial error or dispute when using payment processing banks and PayPal. It is a necessary and fair service when there is a legitimate consumer problem. Online sellers as well as retailers, restaurants and any business that accepts payment via credit card or PayPal, etc. are aware that there are people who abuse this protection for their own financial gain at the expense of an honest seller or business.

When a consumer has a problem or a question regarding a transaction, they should assume that a legitimate entity, such as arabellastore.com, will make every reasonable effort to resolve that problem. The customer bears a responsibility to communicate with the seller or business. The consumer should also feel a responsibility to be honest and reasonable. When we all act ethically we will all be better off.

 

Chargeback claims can hurt a reputation and incur penalty fees. We see it as criminal activity when a chargeback action is initiated by a customer that is not due to actual fraud or theft or gross error that is not remedied. We take this as "internet theft" in the same way shoplifting is store theft. Any person who engages arabellastore.com in such criminal activity via a "chargeback" which results in any financial harm to arabellastore.com will have a police report filed against them at their local police department, Bellingham, WA police department as well as any available legal actions available to us.

We set and follow the highest standards to offer the most honest experience and protections for the customer. We expect that same consideration from our customers. Our seller reputation matters to us. Despite the effort and time it takes to defend ourselves against any type of dishonesty, we will go after that person with every available legal option. 

When a consumer makes a reasonable effort to resolve a problem and allows for enough time to come to a resolution but feels they are getting nowhere or being disregarded, they have the reassurance that their payment processor can intervene to facilitate a resolution. That is the point in time where a chargeback request might be initiated. At arabellastore.com we never want a customer to feel the frustration or mistrust that would cause such a decision to be made. Always feel free to contact us at arabellaconnect@gmail.com.

We make our assurance to customers assuming that a customer is acting truthfully and in good faith. 

WE KNOW THAT THE VAST MAJORITY OF OUR BUYERS ARE HONEST AND WE TRULY APPRECIATE YOU. It is you that makes what we do enjoyable. Thank you all! And thank you for taking time to read these policies. We hope that it's helpful and that you have a pleasant shopping experience with us.

 

The following topics are directed to dishonest buyers who would intend to do arabellastore.com harm. This is a teeny-tiny minority of online consumers. While we are grateful for being lucky in avoiding crooks, we believe that information is powerful. If you are an honest consumer, you may not choose to spend your time reading the following policies. And that's fine with us. Again, we are available to you at arabellaconnect@gmail.com for any questions or comments. 

Fraudsters and thieves should know that we may be small but we are mighty! We will pursue using all legally allowed measures. Our advice to crooks is go somewhere else.

 

Chargeback Warning/FILING A CLAIM WITH PAYPAL

When someone makes an purchase at arabellastore.com, we believe that they should never feel that a "chargeback" action or claim is necessary. We have and always will work to resolve any reasonable concern of a customer. We know that we can be trusted. We have over 20 years of providing trusted service. We hope that every customer feels they have been treated well and with honesty. 

IMPORTANT!  We require any customer to contact us at arabellaconnect@gmail.com with any concern or problem and allow 48 business hours (M - F) for arabellastore.com to respond. We further require reasonable time up to 5 business days to provide assistance, any correction we agree is due the customer, information, explanation, or agreeable resolution. If a customer concern is a result of failing to read and agree to any and all of the arabellastore.com policies before they place an order, we may not be in a position to accommodate a customer's expectation. If we determine that a customer complaint is suspicious or without merit we may find it necessary to defend our position with various legal actions.

We require any customer to agree to these steps before initiating a "chargeback" request or PayPal claim. Failing to follow these steps is a violation of our policy. By clicking on Place My Order, the customer agrees to this and all of our stated policies. 

WE WILL PROVIDE ANY CREDIT CARD COMPANY, BANK OR PAYMENT PROCESSOR SUCH AS PayPal A COMPLETE COPY OF OUR ARABELLASTORE.COM POLICIES AND CONDITIONS STATEMENT AS WELL OF ALL COPIES OF ALL COMMUNICATIONS WITH A CUSTOMER TO CHALLENGE ANY CHARGEBACK ACTION ON THE PART OF A CUSTOMER THAT IS IN VIOLATION OR DISREGARD OF SAID POLICIES. CLAIMS WHICH ARE BASED ON A CUSTOMER FAILING TO ADHERE TO ARABELLASTORE.COM POLICIES ARE INELIGIBLE AND WILL BE REJECTED AND/OR RESULT IN LEGAL ACTION.

To us, a "chargeback" action is an act of suspicious and unnecessary aggression. Unnecessary because we always strive to be fair and honest and responsive with every customer and we will continue that ethical standard until we are no longer. A customer who doesn't act honorably in trying to resolve any of their concerns and instead initiates a "chargeback" or claim action with PayPal will be subject to any and all legal actions available to us. They will also be blocked from accessing arabellastore.com for purchases permanently.

Examples:

If a customer initiates a "chargeback" or claim with their payment provider using a false claim or statement, we consider that action as an attempt at fraud/theft on the part of the customer and will take legal action, including filing a police report for fraud/theft in both their jurisdiction and our local jurisdiction as well as going to court for compensation due to us. 

If a customer initiates a "chargeback" or claim for merchandise which they have not returned to us, that we have not received or they have not provided accurate shipment tracking information, that is defined as theft and we will prosecute.

If a customer initiates a "chargeback" or claim with their payment processor before they have made any verifiable attempt to contact us with their issue and has given us 48 business hours (M-F) to respond, and reasonable time to resolve a problem or explain why they are mistaken, we will file legal action against the customer for failure to follow the agreed to policy and the payment provider to prevent any action which is financially harmful to us.

If a customer initiates a "chargeback" or claim with their payment processor for compensation having not adhered to their agreement to accept our return, shipping or any other arabellastore.com policies we will initiate a claim against that customer by challenging their "chargeback" or claim.  When a customer uses our Checkout process, it is understood by the customer that they agree to all of the conditions spelled out clearly on our FAQ's and Policy Pages. We want customers to feel safe, informed and confident which is why we have made an effort to provide as many detailed points of information that we think a customer might need and appreciate. Understanding our policies is essential prior to placing an order on arabellastore.com. Don't hesitate to contact us with any questions.

In the event that a customer is refunded any amount of funds based on a "chargeback" or claim that is in violation of any of araballastore.com written policies or is an action we determine to be fraudulent or false, we will file legal action against that person. If it is a fraudulent claim, we will report this to our local police as well as the police department in the customer's local jurisdiction. Further, we will file an action in court against the payment processor for failing to protect us from fraud, as well as reporting that entity to the State of Washington banking and financial department.

 

Arabellastore.com Customer Access

We reserve the right to block access to our website to any person at our own discretion. Including but not limited to:  a buyer with a record of attempted fraud, unacceptable and or dishonest communications with us, excessive returns, excessive cancellations, "chargeback" or claim requests, suspicious activities, fraudulent payment uses, any attempt to damage our reputation by making a false statement or reviews, etc. 

Our reputation is very important to us. We are proud of our stellar history of excellent and honest customer service for more that 20 years of sales. We will always make every attempt to fairly treat each customer. In return we expect the same consideration.  

 

Why Does Arabellastore.com Cap an Individual Sale at A Maximum of $400?

As of January 1, 2023 arabellastore.com has implemented a policy to limit a single sale and to a total purchase amount of $400 in a 30 day period per customer.

We have taken this step only to protect ourselves and inventory. Large scale fraud by criminal buyers is a rampant problem. While we have been spared from this distressing experience, we are well aware of the endless painful stories that online sellers have experienced as a result of this type of theft perpetrated by these awful people. We have come to the conclusion that limiting our potential exposure is the best option for us.

New customers will be prevented from placing orders totaling more that $400 in a 30 day period. 

Well established customers may request an exception to the limit.

We reserve the right to make decisions on a case by case basis.

 

Warnings To Dishonest Buyers  & Dishonest Shipping Claims 

The growth of online seller sites has exploded and along with it, dishonest buyers. In the same way a consumer fears being taken in by a fraudulent entity online, honest online sellers have fears of fraudulent buyers.  We find and make available items of exceptional quality, variety and unique styles with an emphasis on USA made. It is ever more challenging for a consumer to find the variety a curated collection like ours. We will not survive our little online shop experience if fraudsters and thieves are allowed to get away with their crimes. 

Buyers who attempt to obtain merchandise by dishonest means or who make dishonest claims, including but not limited to, using fake or stolen methods of payment, using a fake identity, using fake address information or schemes, false chargeback claims, falsely claiming to have not received a package, falsely claiming to have returned items that do not arrive back to arabellastore.com/failing to provide us with accurate tracking numbers for returns or no verifiable tracking numbers, or returns that arrive with less than the claimed items in the package, claiming that they received items that are not in fact ours, 'sending back' items that are not our products, threatening to leave negative reviews in exchange for 'something', and any other false statements or illegal activities will be referred to the authorities and legal action will be taken by arabellastore.com. (we determine some of our information though our CCTV during processing, packaging and returns processing as well as our USPS recorded shipping weight). 

All of our shipments come with USPS Tracking numbers. If a buyer is planning to order items and then claim they never received the package PLEASE TAKE NOTE: When the USPS indicates that the package has been delivered, we have fulfilled our responsibility to the buyer. Falsely claiming to have not received a package is a crime as well as a Federal violation as the USPS is a Federal Agency.