Have a question? Check out the following FAQs. If you can't find your answer, feel free to send an e-mail to firstname.lastname@example.org.
- Will I know if an item is currently in stock?
- Do you offer gift cards?
- What about gift wrapping?
- My item arrived defective, what can I do?
- How do I use the promotional code I have?
- Will I be charged a sales tax?
- How accurate are the garment colors?
- What do you do with my information?
- How does your e-mail list work?
- How do you package your items?
- Can I split my order to different ship to addresses?
- Do you offer a Personal Shopper service?
- Do you offer expedited order processing?
At this time, our website is not real time. Current stock information is updated once a business day. Additionally, we list some of our items on other online platforms. There are often delays in updating our stock availability due to delays or failures of those platforms.
If you need to verify whether a certain item is in stock, please email us a email@example.com. We will do our best to respond within 2 business days (M - F).
Occasionally, an item or size may sell out at the same time it is being ordered on the website. We will notify you if this is the case within 24-48 hours via email. Additionally, our website inventory may show incorrect information regarding size, color or style availability. Should a customer place an order and we discover that the item had actually sold out, we will refund your full purchase to your method of payment. Please allow 48 business hours for us to issue a refund. Depending on your payment processor, it make take up to 3 - 5 days to receive your funds. We have no influence over how PayPal and credit card banks process returns back to their customers. We will notify the customer by email when a refund has been issued by us. Customers who experience problems with their refund appearing on their account must contact their payment processor directly.
From time to time, we resupply items listed on our website. Generally our items are made by small manufacturers who change their styles quickly which therefor makes resupplying most items impossible.
PRICING AND AVAILABILITY:
Prices and availability of products are subject to change without notice. At times, new stock supply will reflect an updated charge based on the manufacturers cost to us. We reserve the right to correct and/or cancel offers, descriptions and prices that we discover are in error. Omissions, errors and inaccuracies may be corrected on items ordered. Any corrections or changes to an order will be notified by email to the customer.
We will contact you via email if such a situation occurs. You will have the option to completely cancel the order or agree to re-order with the corrected information. In no event will any customer be up-charged for items or shipping fees without the consent of the customer. Customers who do not respond to this communication within 48 business hours (M - F) will have the order cancelled.
We do not offer gift cards
We do not offer gift wrapping
We at Arabella will make every effort to inspect all items for manufacturer defects prior to purchase.
Our product inspection process involves two people to carefully inspect each item. Our goal is to eliminate to the greatest extent we can any defective items to be sold and shipped to our valued customers.
If you believe you have received the wrong item or a defective item, please email us as soon as possible at firstname.lastname@example.org. We will do our best to respond within 2 business days (M - F). Indicate the problem, details of any defects and include your name and order number. To be considered for return authorization and refund, the item must be unused, unwashed, free of smoke or other odors, free of dust, dirt, pet or human hair, marks or other damage done after the item was shipped. Our requirement is that any return must be in the condition as it was when you received the merchandise. All tags must be attached and unaltered. Some items will be have been photographed or on our CCTV records before being packed and shipped. Occasionally we will refer to those images as a comparison reference. If we determine that damage may have occurred during the shipment process, we will notify you will directions for making a claim with the shipper.
Items returned to Arabella claiming to be defective where no visible manufacturer defect is verified will be refunded according to our Returns Policy. All refunds are subject to our standard returns time limit and conditions. We are not responsible for any damages made to an item after we have shipped.
Once a determination has been made to issue a refund, it may take up to 48 business hours (M - F) to issue the credit back to your original form of payment. Any additional delays for credit to show on a customer’s credit card statement are due to that individual bankcard issuer. We will happily answer any questions regarding your return/refund however we have no control over the time it takes for your bankcard to credit your account.
PROMOTIONAL & DISCOUNT CODES:
Customers wishing to use a promotional or discount code will be able to do so during the Check Out process. Valid codes will be applied to the sub-total of the order. Applicable sales tax and shipping fees will be calculated based on the discounted sub-total.
If you see an “Invalid” message after entering a code, please check that the code you entered is correct. All codes are valid for set date limits. The invalid message will show if the code offer has expired or has already been used. If you have questions or difficulty in applying a promo code please email us at email@example.com.
Currently, orders shipped outside of Washington State as well as no-sale tax states will not be assessed sales tax. This is due to the fact that we are a very small clothing website and are located in only Washington State. Every state has initiated "thresholds" where items sold to residents in the particular state must be charged the state sales tax once we have sold a set dollar amount in that state in a calendar year or if they have more than one physical location in another state. We have yet to come close to any state threshold.
Orders to be shipped within Washington State will be charged the applicable sales tax based on the ship to zip code. Note that different counties assess unique tax rates.
We do not offer wholesale sales or tax exempt sales.
Due to variations of computer monitors the colors on your computer monitor may appear different than the actual product. We will make every effort to indicate the shade and depth of colors of the item in the product description. The nuances of colors are vast and manufacturer names of colors are sometimes vague. Customers may email us if they are in need of specific information about color or prints.
*Coming in 2023! Arabellastore.com will be introducing color information utilizing the highly specific Pantone color chart. This will be an unprecedented feature in the online apparel field. We hope to start a movement for all apparel sites to follow for the benefit of their customers. A notation will appear on each description page indicating a Pantone color number or in the case of prints, numbers. Customers who are particularly concerned about color information will then be able to go to the Pantone color website, look at the color charts and find the number(s) we provide which we hope will add to a better informed level of confidence for our customers when placing an order.
CUSTOMER INFORMATION AND TELEPHONE NUMBERS:
We understand the concerns customers have over providing personal information on websites. Through our Web Hosting provider, Big Commerce, we have verified that the most advanced and routinely updated security and encryption methods are used.
We will only use information provided by you for order completion, customer service responses and your telephone number to contact you if we are unable to reach you with the email you provide at the time of your order. We do not share any information with third party marketers, other websites or catalog companies. We do not share our customer email list with anyone. Additionally, for our customer’s security, we do not “store” your method of payment information. This means when you re-order you will need to re-enter your payment information. Our payment processor is Stripe which offers one of the highest levels of security in the industry.
We will store your contact information if you choose to create a customer account. Your customer account information will be kept private.
We will periodically send our customers emails with offers or announcements. If you would rather not receive any emails from Arabella you may follow the simple “opt out” instructions at the bottom of any of our emails.
We are SSL CERTIFIED encryption.
When a customer signs up to join our email list they will be receiving advance notice of sales, new merchandise and other Arabella news. Email addresses we collect will only be used by arabellastore.com to send these types of announcements. We do not sell, rent or share your email address with any other party. If at any time a customer wishes to unsubscribe to our emails, simply click on the unsubscribe button on the bottom of our emails.
Please note that emails are NOT encrypted. DO NOT send security sensitive information such as your credit card information. Our check out/payment page is SSL secured and encrypted.
There is an aspect to the clothing industry that likely very few of you may be aware of. Nearly every single garment sold in the US arrives to the store that sold it wrapped in a plastic or cellophane bag. Many items arrive to the stocking department of every store hung on a stiff plastic hanger as well. These hangers are quite breakable and are not used for displaying clothing. This is the traditional way manufacturers manage inventory and keep their newly made goods clean. Currently, these hard plastic hangers cannot be recycled and most of the plastic bags end up in landfills. We look forward to creative and effective alternatives to this method in the future.
We have routinely worked with many of our suppliers to find ways to reduce this enormous amount of waste. We have had some luck persuading manufacturers to cut back on waste that is not compostable. We will continue to work with agencies that find after use for many waste products.
When customers order from the Arabellastore.com website, they may find their items wrapped in the original packaging or bags that were used for shipping other clothing items. In other words, every item Arabellastore.com receives from a supplier is removed from it’s package, inspected for any defects, pressed and tagged and hung up for store display or repackaged for the website warehouse. Our intention is to reuse clean, usable plastic whenever possible. Additionally, we will often reuse cardboard shipping boxes that are in suitable and clean condition. We hope our customers will understand our efforts to be mindful.
Can I split my order to multiple addresses?
We are only able to ship to a single address per order.
Do you offer a Personal Shopper service?
We are unable to offer personalized shopper services. We cannot search for desired styles, colors, sizes etc. on behalf of a customer. We do not place special orders and we do not have the ability to reorder styles that are sold out. The items shown on arabellastore.com represent what we have available.
Do you offer expedited order processing?
We are unable to offer rush or expedited order processing or shipping. Typically an order will be shipped within 3 -4 business (M - F) days. All orders are shipped USPS Priority Mail. We will email the tracking number when the item ships.