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Shipping & Returns

By clicking the Place My Order button on the checkout page, you are also agreeing to all of our online policies for purchases and returns as well as terms of service and disclosures.

You'll find the following items addressed on this page:

RETURNS POLICY
 

Our goal is for every customer to feel that they are valued and treated fairly.  Because we are a small, single store boutique, our return policy time-line is more restrictive than the large online warehouses and chain stores.  Our business size requires a stricter inventory control than the ‘big stores’.  We appreciate your understanding and cooperation with our policies. 

We always want you to be happy with your purchase from Arabella.  If the item or items you have ordered do not meet your needs or expectations, we will promptly process your return*.  Email us at Customer Service for a “Return Authorization” number being sure to include your Order Number found on the packing slip.  When possible, please return the merchandise in the box it was shipped. 

We will only accept return/exchange items that are in new, unused, unwashed and smoke free condition.  Original tags must be attached and in unaltered condition.  The original packing slip or sales receipt must be included with all returns.  We reserve the right to refuse or limit returns without an original packing slip or receipt.

*items that have had their tags removed are assumed to be used.  We do not accept returns on untagged or used items. 

Items that qualified for free shipping*:  Returns of items that qualified for our free shipping* will be credited back to the method of payment less the standard amount of what the cost to ship to the customer would have been according to our shipping fee chart.

Some of our items are not returnable.  All items under the Beauty and Fragrance category, for hygiene and safety reasons, are not returnable.  Items found in the Vintage and Fabrics categories are not returnable.  Special Orders are Final Sale.

If a customer returns an item that does not meet our return policy, the customer is responsible for the turnaround shipping charges back to the original ship to address.  

  • Returns must be sent back to Arabella within 15 days of receiving the merchandise.
  • All items returned must be in original, unused, unlaundered and smoke free condition.
  • Include your packing slip with your return.  Indicate the reason for return and any added instructions.

  To ship back to us:

  • Include a copy of your invoice and enclose with the return.  All standard return policies apply.
  • Address the return to:  

                                 Arabella – Returns
                                 825 Queen Street
                                 Bellingham, WA 98229

  • Write the assigned RA # on the outside of the package
  • Send from your chosen shipping method.  Keep proof of your receipt and we recommend insuring the return.

 

 

EXCHANGES:

We will process any exchange request when the requested merchandise is available.  Exchanges must be returned to Arabella within 15 days after customer receives the merchandise. 

Please email us as soon as possible to request a Return Authorization number. We will only exchange items that are in new, unused, unwashed and smoke free condition.  Original tags must be attached and in unaltered condition.  Be sure to include your packing slip and the order number with your returned item.  We recommend that customers insure exchanges/returns as Arabella is not responsible for lost shipments sent by customers or damages that occur due to mishaps with the shipper. (Please use USPS or UPS for returns and exchanges.) Standard return policies apply.

If we are unable to fulfill an exchange request, we will notify you via email and issue a refund to the original method of payment.  If a customer returns an item that does not meet our return policy, the customer is responsible for the turnaround shipping charges back to the original ship to address. 

 

SALE ITEM RETURNS:

 Sale items are returnable. See standard return policy.

 

GIFT RETURNS:

Gift returns will receive a Gift Card in the amount of the original purchase price.  Gift Wrapping or shipping charges are not refundable.

Follow the standard return policy and choose a return option.  Fill out the packing slip and indicate if you prefer your gift card to be emailed or sent to you.  Please include your email or phone # on your packing slip in case we have any questions.

 

ITEMS LISTED AS FINAL SALE:

All items marked “Final Sale” on the product information page are exempt from our standard return policy.  Final Sale items are NOT eligible for refund or store credit.  Generally items found in the “Vintage”, “Antique”, “Collectibles” and “Fabrics” categories will be described as Final Sale. By clicking the Place My Order button you understand and are agreeing to this restriction.

 

CANCELLATIONS:

Once an order has been shipped, we are not able to accept a cancellation request.  Customers are welcome to email us to verify shipment.  If the items are still at our warehouse, we will make an effort to cancel per the customer’s request however we are unable to guarantee any cancellation once an order has been placed.

 

SHIPMENT REFUSAL:

If a customer refuses to accept a shipped order, a 25% fee or $20.00 (whichever amount is greater) will be deducted from any refund given on said refused shipment.    Arabella,LLC cannot be responsible for any “refused” packages which may be lost or damaged after the package has been refused.  We advise following our standard return policy if you have changed your mind about your order.  All standard return policies apply.

 

DAMAGED SHIPMENTS:

We carefully package and box our items so that your order arrives in excellent condition.  If you receive a delivery that appears damaged which may have caused a defect to the merchandise, please do not dispose of the original packing materials.  If possible, take a photo of the shipment as it appeared when you opened it.  Document the damage and contact the shipper.  You may need to make a formal claim with the shipper for reimbursement.  Please contact the shipper as soon as possible by telephone or on their Web site.  If a package is badly dented or torn and you choose to refuse it, have the delivery person verify in writing that they agree that the package appears to be damaged and that you have refused to accept it. Be sure to keep this receipt, it might be required to process a claim with the shipper.  In this case, you would not be charged a refusal/restocking fee.  Arabella will assist with your claim for shipping reimbursement from the shipper.

We have been in business for more than 12 years and receive shipments almost daily from all of the standard shipping companies.  The number of damaged boxes/packages we have received during that time frame is less than 5.  In only once case, the items shipped were actually damaged.  The likelihood of receiving a shipment that causes damage to your order is minimal.



SHIPPING POLICY

Arabella ships USPS and UPS.  In stock items will ship within 24-72 hours.  In stock items usually arrive within 2 – 5 days from the expected ship date. UPS does not deliver to PO Boxes.   APO, FPO and Post Office boxes will ship via Surepost (UPS’s partnership with USPS). Delivery times to APO and FPO addresses should factor an additional 2 days.  Please see the chart for expedited shipping information.  At this time we do not offer “Next Day Shipping”. 

You may check under your “Order Status” to see the tracking number.  You may track your package by logging on to USPS.com or UPS.com.

Orders to Alaska and Hawaii, excluding freight items, will be shipped UPS 2 day and charged an additional $7.95.  We are not able to ship to PO Boxes in Alaska or Hawaii.

Customers are advised to email us regarding shipping fees on merchandise designated “subject to additional freight charges” in the product description.   Typically this will be the case for Vintage & Antique lighting, tapestries, china, fragile collectibles, etc.

Orders to be shipped to multiple addresses will be charged by the ship-to addresses.

Currently, we do not offer international shipping.

There is no shipping charge for gift cards to be mailed to the recipient.

If we experience unforeseen delays in processing or shipping your order, we will notify you via email.

We are not able to express ship oversized items as well as to APO/FPO addresses.

 

EXPEDITED SHIPPING

At this time we offer standard shipping and 2 day shipping options.  We do not offer ‘overnight’ or 1 day shipping.  Please note that UPS does not deliver expedited packages on weekends and USPS does not deliver on Sundays.  Indicate your request for 2 day shipping on the checkout page.  An additional $7.95 will be added to your total.  Requests for expedited 2 day shipping must be received by 1 pm PST Mondays – Fridays.
 

PROCESSING & SHIPPING CHARGES

Shipping Fees

Order total :

Add

Under $30.00

$4.95

$30.01 to $75.00

$7.95

$75.01 to $150.00

$9.95

$150.01 to $250.00

$11.95

$250.01 to $400.00

Free

$400.01 to $600.00

Free

$600.01 to $800.00

Free

$800.01 to $999.99

Free

          

 

 

ADDITIONAL FREIGHT SURCHARGES

 

Many of our Home Goods, Vintage and Antique items are oversized and fragile and will require special packing or crating.  Often these packages will be heavy.  For this reason, we indicate on the products listing page when an item will require additional shipping fees. 

 

These items are listed as online only on the product information page.  As an exception to our stated policy, we will provide customers with the option for local pickup (oversized items only).  Actual packaging charges will still apply, however there would be no shipping fees.  Vintage, Antique and other collectibles will still be Final Sale as indicated on the product description page.

 

Customers may email us to inquire about freight surcharge items.  We will need the exact delivery address.  We are unable to ship these designated items to Post Office Boxes, APO or FPO addresses.  Every effort will be made to use shippers who provide reliable and economical service.  We highly recommend that customers add insurance to these packages.  We will package and ship according to shipper’s guidelines. We guarantee the highest quality of packing, boxing, double boxing and crating. 

 

Customers will be directed to a dedicated consent page, granting permission for these additional packaging and shipping charges.  Freight shipments will have a 48 hour cancellation option.  After that time, the order may not be cancelled or stopped.  Email us with any questions about an item prior to purchase.

 

Delivery times will be different than our standard delivery schedule.  We will provide you with the shipper’s contact information and estimated date of delivery by a confirmation email.  We will need to provide the shipper with your email address and phone contact for items which require a signature at delivery.